Deletion of a JaanCar Dealer account and associated data

A request is acted upon only where it originates from the mobile number registered to the account. This requirement protects the account against deletion by any other person.

1. The dealer submits the request by WhatsApp message from the registered mobile number, or by email to the support address set out below. The request identifies the JaanCar Dealer account to be deleted by stating the registered mobile number and the name of the dealership.
2. JaanCar verifies the request. A WhatsApp message received from the registered mobile number is treated as verified. A request received by email is verified by a call or a message to the registered mobile number.
3. On verification, JaanCar deletes the account and the data described under “Data that is deleted”, and confirms completion to the dealer through the channel on which the request was made.

Email

[email protected]

Request deletion by email

The account may also be deleted by the dealer directly. After signing in on the Website with the registered mobile number, the dealer may use the account deletion control provided at the foot of the yard profile page in the dealer dashboard. Where that control reports that the deletion could not be completed, the request may be submitted through either of the channels set out above.

Sign in to the dealer dashboard

• The sign-in account: the registered mobile number, any email address held with it, and the dealer access attached to that number.
• The yard profile: the dealership name, address, telephone and messaging numbers, description, opening hours, and cover and profile images. The yard page is withdrawn from the Website.
• Every vehicle listed, including listings imported from other platforms and listings already removed or marked as sold, together with the photographs stored with them.
• The buyer enquiries received against those listings.
• The sticker codes linked to the dealer's vehicles, the notifications, and the message preferences.
• The dealer network profile, including the business name and verification status.
• The reports the dealer sent about other yards or cars.

The following records are retained only to the extent required by law or necessary for the purpose stated, and are erased on expiry of the period indicated.

• Records of bids placed in concluded auctions and of payments made to or by JaanCar, including invoices, which are retained for a period of up to 8 years as required by tax and company law.
• Sign-in and security logs, comprising the mobile number, the time of each sign-in attempt and hashed network identifiers, which are retained for 1 year for the prevention and investigation of misuse.
• A record that the deletion request was received and carried out, which is retained for 1 year.

JaanCar has no control over copies made by third parties before deletion, such as a listing saved by a buyer or a page stored by a search engine, and such copies are not affected by the deletion.

Deletion is completed within 30 days of the date on which JaanCar verifies that the request originates from the registered mobile number. Deletion is permanent and cannot be reversed. A dealer who subsequently wishes to rejoin the dealer network is required to submit a fresh application.

A dealer who wishes to retain the account may request the deletion of specific data, such as a vehicle listing, its photographs or an enquiry, through the same channels, identifying the data concerned. A listing may also be removed by the dealer within the App at any time.