Deletion of particular data without deleting the JaanCar Dealer account

The following may be removed by the dealer at any time, in the App or in the dealer dashboard on the Website. No request to JaanCar is required.

• A vehicle. In the App the dealer opens the vehicle and selects Delete, and the dealer dashboard provides the same control. The vehicle is withdrawn from the yard and from the Website at once. Its record and photographs are held so that the vehicle may be restored, and are erased permanently on request.
• A photograph of a vehicle. The dealer edits the vehicle and removes the photograph, which ceases to be shown at once. The stored file is erased permanently on request.
• The yard description, address, telephone and messaging numbers and opening hours. These are changed or cleared on the yard profile page of the dealer dashboard, and the change takes effect at once.
• The cover and profile images of the yard. Uploading a replacement on the yard profile page erases the earlier image.
• The public yard page. The dealer may withdraw the yard from publication on the Website at any time. The yard and its data remain in the account.

The following are deleted by JaanCar on a request made in accordance with the procedure set out below.

• The record and photographs of a vehicle that the dealer has removed, and any single photograph.
• Buyer enquiries received against the dealer's vehicles.
• Reports that the dealer has sent about other yards or vehicles.
• The cover or profile image of the yard, where no replacement is to be uploaded.
• Notifications, sticker code links and message preferences.

A request is acted upon only where it originates from the mobile number registered to the account.

1. The dealer submits the request by WhatsApp message from the registered mobile number, or by email to the support address set out below. The request states the registered mobile number and the dealership name, and identifies the data to be deleted, for example a particular vehicle, the enquiries received before a given date, or the photographs of every removed vehicle.
2. JaanCar verifies the request. A WhatsApp message received from the registered mobile number is treated as verified. A request received by email is verified by a call or a message to the registered mobile number.
3. On verification, JaanCar deletes the data identified and confirms completion through the channel on which the request was made. The account and all other data remain in place.

Email

[email protected]

Request data deletion by email

The following records are retained only to the extent required by law or necessary for the purpose stated, and are erased on expiry of the period indicated.

• Records of bids placed in concluded auctions and of payments made to or by JaanCar, including invoices, which are retained for a period of up to 8 years as required by tax and company law.
• Sign-in and security logs, comprising the mobile number, the time of each sign-in attempt and hashed network identifiers, which are retained for 1 year for the prevention and investigation of misuse.
• A record that the deletion request was received and carried out, which is retained for 1 year.

Bids placed in an auction cannot be withdrawn or deleted while that auction is open.

A verified request is completed within 30 days. Deletion is permanent, and data that has been deleted cannot be restored.

A dealer who requires every item of data to be deleted together with the account should follow the procedure for account deletion.

Deletion of the account and all associated data